FAQs

• To sign up to be a tour operator on the platform, you will need to create an account and provide some basic information about your business, such as your company name, contact details, and tour offerings. You may also need to agree to the platform’s terms of service and provide any necessary documentation or verification.

• To create and manage your tour listings on the platform, you will need to log in to your account and access the product management or listing area. From there, you should be able to add new tours or activities by inputting information such as the name, description, price, and availability of your tour. You can also edit or delete existing listings as needed.

• When a customer books one of your tours or activities on the platform, you will typically receive a notification through the platform’s messaging system or by email. You will then need to confirm the booking and process any necessary payments through the platform’s payment system. You should also be able to view and manage your bookings and payment history through your account on the platform.

• The platform should provide a messaging system or other means of communication to allow you to communicate with customers who have booked your tours or activities. You should also be able to respond to customer inquiries or reviews through your account on the platform.

• First you need to decide which parks you want to visit after going through a number of literatures. To visit some of our destination’s parks (Kruger, Amboseli, Bwindi Impenetrable, Kilimanjaro and Zanzibar). Visit Africa is responsible with all logistics required for you to reach your destination.

To book a tour or activity on the platform, you will need to search for the tour or activity that you are interested in and follow the prompts to select your desired dates, number of people, and any additional options. You will then need to provide your contact and payment information to complete the booking.

Payment for tours and activities on the platform is typically processed through a secure online payment system. You will need to provide your payment details, such as a credit card or bank account information, to complete the booking.

The platform should have measures in place to protect the security of your personal and payment information. This may include the use of encrypted connections and secure servers to protect data during transmission. You can check the platform’s privacy policy or terms of service for more information on how your data is protected.

Cancellation and change policies for tours and activities may vary depending on the operator and the specific tour or activity. You should review the cancellation and change policy for the tour or activity you have booked before making any changes. Some operators may allow you to cancel or change your booking for a fee, while others may have stricter policies.

You should be able to contact the tour operator or the platform through the messaging system or contact information provided on the platform. You can also check the platform’s customer support page for additional resources or information on how to get in touch.